Last year, Klarna announced an important initiative to benefit from internally advanced artificial intelligence systems, supported by Openai, through its operations.
This was not an empty talk to buy now, and pushed the giant later. The company has not expired only the price with Salesforce CRM, but also reduced its employment efforts, allowing AI to do some of the work that humans had previously done.
KLARNA announced on Monday that its dependence on artificial intelligence leads a great efficiency for the company, and from the right track to reach one million dollars of revenues for each employee, up from $ 575,000 per worker per year, according to the company. The latest financial statements. While the company claims that most jobs have become more efficient thanks to its efforts than artificial intelligence, the largest financial impact was a significant decrease in customer service costs.
Clarna said last year that she plans to replace nearly 700 customer service contractors full -time With ai chatbots. However, last week, the company said that customers will again have the option to speak With man factor.
In March, the Swedish company presented the papers for the very expected American public subscription. Clarna postponed these plans last month due to the fluctuation in the stock market resulting from President Trump’s introductory announcement.
Although revenue increased by 13 % to $ 701 million in the first quarter of 2025, the company did not provide a schedule for resuming its subscription plans.
