Your inbox overflows, and dozens, if not hundreds, customer inquiries flow. This scenario is especially noticeable during the peak of black Friday sales or the rush of holidays.
Each message is a client waiting for a response, and the hour beats. In these high risk moments, the pressure on the response is immediately enormous. Not only can the delays be frustrated, but also risk the loss of customers for competitors who are just a click.
So, how do you manage this flood from inquiries effectively? How do you make sure that every customer feels good, even when your team extends? The solution lies in adopting the power of artificial intelligence. AI transforms the customer service scene, and provides innovative ways to respond faster and smarter.
In this article, we will explore some of the most effective artificial intelligence solutions that can help your work to move in the tide wave of customer inquiries, not only during crowded periods but every day, and providing your team’s fans from time.
Long response and response times: a prevailing commercial challenge
Globally, customer inquiries are recognized as decisive in business. However, there is a blatant contrast between this recognition and the reality that is reflected in the research.
the “Customer Service Report: Retail 2020 retail“Through Netomi, it shows that up to 70 % of companies fail to respond to customers email. 62 % of companies ignore the emails for customers.
For those who respond, the situation is not much better. the The average response time is 36 hoursIt is dramatically increasing from the consumer expectations.
To what extent does your customers expect to respond?
Research shows Which – which 46 % of customers expect companies to respond within 4 hours. In addition, 12 % of customers expect to respond in 15 minutes or less. Moreover, 90 % of customers are considered an immediate, essential or very important response to customer service interactions.
Inside this group, 60 % “instantly” determines 10 minutes or less. This gap highlights a widespread problem in the response of customer service that many companies need to address.
Why is the customer’s response time very important to your work
We know customer facts and expectations. So let’s take a look at some of the statistics that will show you the reason for the customers ’response very quickly to your work.
- Consumer expectations: According to your decoration, Rapid responses are expected by 89 % of consumers Those who give priority for response speed when choosing a company. This emphasizes the direct link between fast responses, customer acquisition, and general satisfaction.
- The minimum risk of negative comments: Customers expect quick responses, and when this expectation is not fulfilled, it often leads to frustration. This may then cause negative reviews about your company. and American Express Study I found that bad service experiences are more likely to be shared (with an average of 15 people) more than positive experiences (with an average of 11 people).
- Photo sponsorship and customer acquisition: Negative reviews can significantly affect your company’s perception and acquisition of new customers. Brightingal reports that reach 76 % of consumers read regularly online reviews. Moreover, data from Reviewtrackers indicates that 94 % of consumers (affected by such reviews) indicate that you are affected by such reviews) Choose to avoid a company. It indicates that slow response times may cause you to miss the participation of possible customers even before they decide to contact you.
- Increased sales: Rapid responses enhance sales and customer loyalty, which greatly reduces the risk of customer loss in front of competitors; Statistics show this 89 % of consumers may turn into a competitor After trying a weak customer service with a specific company.
How does artificial intelligence affect customer service?
Artificial intelligence has the ability to enhance your customer service significantly Thus enhance your sales performance.
AI can only accelerate responses for customer inquiries. It can customize reactions at each contact point, use multiple communication channels, and more. What is the customer perspective in artificial intelligence technology?
They are increasingly aware of its benefits, especially in improving customer service efficiency. 2023 Zendesk report highlights This trend:
78 % of consumers, Amnesty International, prefer to intensify their inquiries or problems, which facilitates a faster solution by the service representative, especially when moving from Chatbot to a human agent.
5 ways to use artificial intelligence to respond to customers faster
1. Create Chatbot on your website
One of the first artificial intelligence solutions that comes to mind is Chatbots. Their ability to communicate with many customers at one time, and IM presentationMediation answers 24/7, is the transformation.
It reduces waiting times and ensures the solution of basic questions without human intervention, allowing employees to focus on more complicated problems. Chatbots also excel as the first point of communication for customers with simple questions and often asking, most of the inquiries.
According to COM100, in some cases, Chatbots can solve up to up 91 % of the inquiries without any agent’s involvement. Moreover, 45 % of customers prefer Chatbots As basic customer service communication channel.
However, for the first -class service, you also need to provide customers with a human assistant option when needed.
2. Use artificial intelligence tools to set email priorities and generate response
Managing e -mails for customers is another field in which artificial intelligence excels, especially since then 60 % of customers prefer to contact email. Artificial intelligence sales tools can sort emails and set their priorities based on urgency and content, writing their summaries, and even formulating the responses created from artificial intelligence.
This reduces the burden of working on customer service teams, which release more complex tasks. Below are two famous email assistants based on artificial intelligence:
- Sanbox: AI is used to classify emails based on your previous behavior. It automatically highlights decisive emails and systematically arrays the remaining fees, helping you to keep the focus.
- Email: Simplify email contact by taking advantage of your internal knowledge base, classifying emails, and formulating responses created by artificial intelligence. It also improves email management with features such as automatic tracking and follow -up tracking.
3. Try conversation analyzes and response suggestions in the actual time
Conversation analyzes are another way to enhance customer communications in communication centers. An analysis requires many variables that affect the speed and quality of customer service.
These solutions can identify patterns in customer conversations to enable companies to make strategic improvements in future interactions and even help during the conversation. Tools like Aws Contact Center Intelligence (CCI) Merging artificial intelligence into current communication centers to improve customer experiences and increase agent productivity.
Such solutions provide functions as:
- Automated feelings analysis: Select the passion in customer messages to design responses effectively.
- Learn the intention: Understand the purpose of customer inquiries for more accurate and useful responses.
- Real time conversation visions: Submit the immediate reactions and suggestions to agents during customer interactions.
- Summarize the mechanical call: Create brief summaries for customer interactions for the quick reference and follow -up.
- Prediction analyzes: Expect customer needs based on historical data, which leads to proactive service solutions.
Another example is Yuma AI ticket assistant, Designed to improve customer support. Smoothly integrates with the auxiliary office program, which gives priority to effective treatment for customer inquiries to ensure a smooth functioning of support agents.
When the customer provides a ticket, the artificial intelligence in Yuma begins to analyze the inquiry and prepare an appropriate response to the agent if he knows what to be answered (if not, it does not disrupt the workflow). The tool is also learning from previous interactions, formulating responses that keep your brand tone and language.
These types of solutions not only help you understand your customer better. It helps you find answers to their questions faster, which greatly improves public customer satisfaction.
4. Use Chatgpt to create drafts and molds
Chatgpt can be a valuable tool for the quick response to the messages by providing automatic, accurate and trained responses. Here are some Chatgpt claims that you can try when you receive or respond to the following customer inquiries:
1. Summarize the information
Chatgpt can provide brief summaries, allowing you to quickly understand and process the message.
Attempt to try: Summarize the main points of the following customer message: [insert feedback]”
2. D draft responses
Chatgpt can create a professional and information -rich response based on your inquiry.
Attempt to try: Drafting a polite response to a customer who asks about our recovery policy: [here you can insert a link to it]”
3. Generating common questions
Chatgpt can help prepare fast responses to the questions that are frequently asked.
Attempt to try: “Create a list of common questions based on common customer inquiries about our new product [here insert information about your product]”
4. Create messages molds
Chatgpt can help formulate templates for common customer inquiries.
Attempt to try: “Create an email to answer the request status inquiries.”
Such claims can simplify the response process, which helps you work faster and more efficient. However, user data, personal details or sensitive information do not include. In our article, 4 The main risks of implementing artificial intelligence: Examples and solutions of real lifeWe summarize the defects of the use of artificial intelligence and how to reduce such risks.
5. Create Amnesty International to meet your company’s needs
If the challenges facing e -mail processing hinder your business growth, you may benefit from a more special approach. External solutions do not always meet the company’s needs. Moreover, if maintaining the highest level of customer data is a priority, you must definitely consider the dedicated artificial intelligence.
Boldly excellent An example of such a situation. The excellent employment provider faced challenges with assistants who spend excessive time managing emails and trying to organize meetings based on long and multifaceted messages. the solution?
Our team developed AI assistant who uses large language forms to extract decisive details and simplify the process. This solution provides actual time updates, gathering smart data, summarized email interconnection summaries, reduce administrative general expenses and increase productivity.
Moreover, the anonymous data system to ensure full data is safe, and to maintain personal details such as the names of the participants is confidential in the company’s databases. This dedicated artificial intelligence solution, designed to meet the specific customer needs and ensure that the data identity is not disclosed, is ideal for boldness.
In fact, any company that aims to respond quickly will benefit customers while ensuring absolute data security.
Stop competing from winning your customers: Explore the artificial intelligence application today
As you can see, the response to the efficiency of emails is a great challenge to business.
Fortunately, there are many effective strategies to deal with them, each of which is adaptable to the unique requirements of your company. Whether through Chatbots, AI, advanced email management tools or custom solutions, the correct approach depends on your delicate work needs. Set an appointment to consult free artificial intelligence With our experts today to obtain designed advice on how Amnesty International strengthens your company’s email strategy.
